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Customer Reviews

Don't just take our word for it — here's what our customers have to say.

What Our Customers Say

400+ Five-Star Reviews on Google

We've been serving the South Carolina coast for over 20 years, and our work speaks for itself. With a 4.9-star average across 400+ Google reviews, builders and homeowners consistently trust WilliamSmith Fireplaces for new installations, custom projects, and service.

4.9

Google Rating

400+

Google Reviews

20+

Years Serving the Lowcountry

NFI

Certified Technicians

“Working with WilliamSmith Fireplaces was excellent. I had a pretty significant leak coming down the flume in my chimney. Chris and Alan were out to do a cleaning and inspection within the week. During the inspection, Chris took great care to explain everything that he saw and the necessary remedies. Within two weeks, they were back out to complete the work—very professional and great attention to detail.”
— Tim Parks, Google Review
More Reviews

From Our Customers

“We love our new fireplace from WilliamSmith Fireplaces. The gas fireplace is beautiful! What great customer service we received from the entire team! Shoutouts to Jodi who was our Salesperson and Jimmy our fireplace installer.”

— Ron Harvell, Google Review

“Steve came out on a Saturday to repair our fireplace. He called in advance with an estimated arrival time, was very courteous and transparent. He explained what he thought the issue was and resolved it within the hour.”

— Preston Jenkins, Google Review

“From the time we walked into the showroom till the electric fireplace and glass doors were completed has been a top notch experience. All the employees were friendly, knowledgeable, and efficient.”

— Linda Kepka, Google Review

“Chris Bullock and Chris Young have been outstanding to work with over the past year. They've been very professional and their work has far exceeded the board's expectations. We appreciate Chris's attention to detail and that he was very clean and thorough.”

— Lauren Story, Google Review

“Great sales and install team. They processed the order and installed when scheduled. Completed the job on time and in proper working order. They left the home free of trash and debris. They are a first-class operation.”

— Kenneth Patterson, Google Review

“They were so easy to work with. Very knowledgeable and friendly. The showroom was awesome. We came from Folly and it was worth the drive. Allan was so nice and professional on installation.”

— Sandy Hickman, Google Review

See Us on Google

We're grateful for every review. If you've worked with us, we'd love to hear about your experience. And if you're still deciding, read what others have to say.

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