We Stand Behind Every Installation
If you’re experiencing an issue with a fireplace or appliance that may be covered under warranty, we’re here to help. Fill out the form below with as much detail as possible so our team can review your claim and respond quickly.
Before you start, here are a few things that will help us process your request faster:
- Have your model or serial number ready—it’s usually on a label inside the firebox or on the back of the unit.
- Photos of the issue can help our team assess the situation more quickly.
- If you have a copy of your original invoice or purchase receipt, keep it handy.
How Our Warranty Process Works
We make warranty claims as painless as possible. Here’s what happens after you submit your form.
Submit Your Claim
Fill out the warranty form below with your product details and a description of the issue. The more detail you provide, the faster we can help.
Hear Back Within 1–2 Business Days
Our service team reviews every claim and determines the next steps based on the product and warranty coverage. We may reach out for additional information or to schedule a visit.
Get It Taken Care Of
If your issue is covered under warranty, we coordinate directly with the manufacturer and schedule the necessary repair or replacement.
Submit a Warranty Request
Tell us about the issue and we’ll get back to you as soon as possible.
Need Help With Something Else?
Whether you have a question about your warranty, need a repair, or want to schedule routine maintenance, our team is here to help.
We're here to help.